Mediacom could do a bit of a better job with customer service. So, they jumped on it and took care of us, which is why we chose to stay with them versus going with AT&T. My wife is a teacher, and she had to have internet because she was teaching from home. And they had a technician out quick to solve that issue. There was a scenario where we had a tree removed from our property, and one of the limbs that they cut down had knocked the line out coming from the power pole to our house. Also, the technicians that we have dealt with have been great. But in the past, it has been hard to get help at times for different things, outages or whatnot.

The lady I dealt with recently who upgraded us went above and beyond because we had an issue with my card had expired. And I've had extraordinary help with people.

But when I set up a new appointment, they explained to me what had happened. When I called back, they said I cancelled it. They set up an appointment, but they wouldn't show up. I told them, if they didn't fix my service, I’m gonna have to move their pole out of my yard. At one time, they called and I was a little upset. She said, “My insurance won't cover you.' Somebody came and she took care of things. But she said she got to call somebody to help her get the ladder off the truck. Her ladder was hanging on her truck, so she couldn't get it. She said she had to do something with one of the lines. The best person that I had to deal with was an individual that I thought would be hard to deal with. What do you think?” I said, “Yes, thank you very much.” I was never really displeased with anything in the interactions.Ī couple of their representatives lack a few communication skills though. They had gone through the history of the system and they were telling me, “We see this. In about seven hours, corporate actually called. I said, “Here's the old corporate line.” They asked for my number and said they'd have corporate call me. I called and I had some complaints about some of the services, they said I'd have to talk to corporate. Once all of our services started speaking the same language, things started to work a little better. Then they started doing some things with Xtream. But I went on because I didn't have any other options.

When they started going through the transition from one service to another, it would always break down and I'd have a problem.

Mediacom bill pay red box no error